Authorized Return Period
Please inspect your order immediately upon receipt. We will accept an approved* return of many items within 20 days of the date of the original invoice. We cannot accept returns after this authorized return period. After 20 days, any problems you have with your equipment should be addressed directly to the manufacturer.

Restocking Fee
ALL returns are subject to a 15% restocking fee except if the mistake is ours.

Return Material Authorization (RMA)
RMA numbers are required for all returns and will be issued by a Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted.

Returned Merchandise Must Be in Original Condition
We will NOT accept Returns in other than ORIGINAL, UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED CANNOT BE RETURNED.

Damaged Merchandise
We is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owners manual. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.

Shipping Charges
Shipping charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying the shipping charges to return the item(s).

Exchanged Merchandise
Previously exchanged merchandise cannot be returned for a second exchange or credit.

Returns will NOT be accepted for the following items:

• Products under $50
• USED merchandise
• Software, Charts, Memory Cards
• Special Orders
• Closeouts and Clearance items
• Remanufactured products are covered with manufacturer warranty
• Defective merchandise is covered with manufacturer warranty
• Training Videos and Manuals

Return Procedure
If your item was purchased within the last 20 days and meets the above criteria for an acceptable return, contact us for the REQUIRED Return Material Authorization (RMA) number. If possible, have your invoice available and reference your invoice number for faster service.

Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the RMA # on all sides of the shipping carton. Ship returned items back to the address we wil provide by the most convenient means. We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, FedEx, DHL, etc. Return shipping must be paid by the customer unless we are at fault.

Enclose a copy of your invoice and write the RMA # on it. Keep the original receipt for your records. Your return must be received within 10 days from the date the RMA # is issued.

To assure that a credit is issued, all items must be returned in ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition. Do not tape or deface manufacturer's original product cartons.

Warranties
Full manufacturer warranties are supplied with merchandise purchased from Fish-Finder-USA. Warranty cards must be completed and mailed in by the purchasing customer. Please refer any warranty repair or replacement to your local authorized service center. If you are unsure about how to contact the manufacturer, please contact us for more information.

Lost or Damaged Packages
Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without a full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact the shipping carrier within 24 hours or contact us immediately.